After-Treatment Follow-Ups: What to Ask Without Triggering Complaints
The right after-treatment questions reduce complaints by setting expectations, keeping effort low, and giving customers a calm path to help if activity continues.

Austin Spaeth is the founder of VisibleFeedback, a tool that helps service companies automate post-job follow-ups, catch issues early, and drive repeat work with smart reminders. With a background in software development and a focus on practical customer retention systems, Austin built VisibleFeedback to make it easy to text or email customers after every job, route problems to the right person, and keep relationships strong without awkward outreach. When heâs not building new features or writing playbooks for service businesses, heâs wrangling his six kids or sneaking in a beach day.
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