The FTC fake review rule bans fake or paid reviews, undisclosed insider reviews, and suppressing or scrubbing honest negative ones, with penalties that can exceed $50,000 per violation. It does not ban asking customers for reviews. The safe, effective move is to collect private feedback from everyone, fix problems fast, and invite honest public reviews without filtering by sentiment.
How to get a customer to change a bad review after you fix the problem: the timing, the exact ask script, edit-your-review steps, and mistakes that backfire.
Customer threatening a bad review for a refund? Learn how to spot review extortion, the exact replies to send, and when to hold the line without losing your rating.
Copy-paste review response templates for 5-star, 4-star, 3-star, 2-star, and 1-star Google and Yelp reviews, plus the rules that keep replies from backfiring.
How to remove a fake Google review: spot the fake, report it so Google acts, escalate when it stays up, and protect your rating with real reviews.
Looking beyond NiceJob? Compare the best alternatives for HVAC, plumbing, pest control, and cleaning businesses that need simple follow-ups and reviews.
Most service businesses get 1-2 reviews per year. The best ones get 10-20x that. Here's exactly how they do it — no tricks, no bribes, just a simple system.
Learn how to respond to bad reviews as a service business. Step-by-step guide with real examples for HVAC, plumbing, electricians, pest control, and cleaning companies.
Most bad electrician reviews come from 5 preventable problems — not bad work. Learn how to identify triggers, set expectations, and stop negative reviews before they happen.
Learn how plumbing companies can protect their online reputation, handle bad reviews, and build a steady stream of 5-star Google reviews.
Explore better ways to collect customer feedback beyond Yelp, while still making Yelp work for your business.
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