articles

... More Close

visiblefeedback / All articles

Best Pest Control Follow-Up Software: Features That Drive Retention

Most “follow-up tools” send messages. The best pest control follow-up software drives retention by closing the loop: check-ins, recovery, confirmation, and renewals.

Dispatch-Friendly HVAC Issue Inbox: Assignment + Escalation Rules That Work

A simple issue inbox model for HVAC dispatch: clear ownership, tight escalation triggers, and daily habits that keep response times low.

Issue Tracking for Small Service Teams: Statuses That Prevent Problems From Slipping

A lightweight status flow that keeps customer issues visible, owned, and resolved—without needing a complicated ticketing system.

The Post-Job Follow-Up Loop: A Simple System That Works

A one-tap follow-up loop that catches complaints privately, keeps customers happy, and drives repeat business and reviews.

Routing Issues to the Right Person: Owner vs Manager vs Tech (Pest Edition)

A practical routing policy for pest control: what dispatch owns, what goes to a manager, and what should go to a tech—plus escalation triggers that prevent churn.

The “Saved Job” ROI Calculator: When Follow-Ups Pay for Themselves

A blunt ROI model: if follow-ups save even a handful of jobs or callbacks, $99–$199/month pays for itself.

Turning One-Time Jobs Into Repeat Work: Reminder Campaigns That Don’t Annoy People

The best reminder campaigns feel like customer service: timely, useful, and easy to act on—without spammy marketing energy.

VisibleFeedback vs. Birdeye: Best Birdeye Alternative for Small Businesses

A practical, price-and-value comparison of Birdeye and VisibleFeedback.