Austin Spaeth

7/28/2025

restaurant

Marketing a restaurant in 2025 isn’t about guesswork or gimmicks. It’s about creating experiences diners talk about, backed by systems that capture and act on real-time feedback. Since 2020, diners have changed. They expect trust, transparency, and personalization, and they’re more likely to trust a stranger’s review than your ad spend. This guide covers why the landscape shifted and gives you practical, high-impact strategies to stand out. You’ll learn how to use feedback loops to improve your service on the fly, and why intercepting negative experiences before they go public is critical. There’s a section packed with actionable marketing ideas you can start this week, from QR code prompts to influencer nights to loyalty programs based on feedback participation. And finally, we’ll look at why I built VisibleFeedback for restaurants: to solve the exact problems I’ve seen firsthand in this space. If you’re serious about getting more diners, retaining them longer, and protecting your online rep, this guide is your playbook for 2025 and beyond.