Turn Jobs Into Repeat Work

Smart Ways to Get More Reviews [Guide]

Practical, proven ways for any business to get more authentic reviews.

7/18/2025

VisibleFeedback: 3 Steps to Stop Bad Reviews and Boost 5-Star Ratings

See how VisibleFeedback turns unhappy customers into solutions and happy ones into reviews.

7/13/2025

How to Improve Your Yelp Rating Without Getting Flagged

Learn how to improve your Yelp rating without getting flagged or banned.

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Recent Insights

After-Treatment Follow-Ups: What to Ask Without Triggering Complaints

The right after-treatment questions reduce complaints by setting expectations, keeping effort low, and giving customers a calm path to help if activity continues.

How to Ask for Reviews Without Being Shady (And Without Review Gating)

A clean, compliant way to request reviews that builds trust, avoids review gating, and still protects your reputation.

Best HVAC Follow-Up Software: What to Look For (and What Most Tools Miss)

A practical checklist for HVAC follow-up software: follow-ups, issue recovery, reminders, and review requests—plus what most tools don’t handle well.

Best Pest Control Follow-Up Software: Features That Drive Retention

Most “follow-up tools” send messages. The best pest control follow-up software drives retention by closing the loop: check-ins, recovery, confirmation, and renewals.

Cleaning

Cleaning Follow-Ups That Lock In Recurring Service (Without Being Pushy)

A simple follow-up loop that turns one-time cleanings into recurring service: quick check-in, fast correction, then a low-pressure recurring offer.

follow-ups

Customer Follow-Up Templates (Copy/Paste): SMS + Email for Service Businesses

Copy/paste follow-up templates for SMS and email that protect your reviews, reduce complaints, and drive repeat work.

Dispatch-Friendly HVAC Issue Inbox: Assignment + Escalation Rules That Work

A simple issue inbox model for HVAC dispatch: clear ownership, tight escalation triggers, and daily habits that keep response times low.

Electrician

Electrician Follow-Ups: How to Reduce Callbacks and Win Repeat Work

A practical follow-up system for electricians: safety-first messaging, faster issue detection, fewer callbacks, and more repeat work.

Retention

How to Handle Unhappy Customers Fast: A 15-Minute Recovery Process

A fast, repeatable recovery playbook that stops complaints from becoming bad reviews and saves customers before they churn.

Handling “It’s Still Not Cooling” Complaints: A Fast HVAC Response Playbook

A fast, calm triage workflow for “still not cooling” complaints that reduces callbacks, prevents bad reviews, and keeps conversations private.

Handling “The Bugs Are Back” Complaints: A Fast Recovery Workflow

A practical, calm workflow for “the bugs are back” complaints: triage quickly, schedule confidently, and confirm improvement so customers don’t cancel.

How Pest Control Businesses Prevent Cancellations With Post-Visit Check-Ins

A simple post-visit check-in (“how’s it going?”) reduces churn by catching expectation gaps early and proving you’ll show up when problems persist.

Tips

How Service Companies Get More Reviews (Without Being Pushy or Shady)

Most happy customers don’t leave reviews because they forget. Here’s a compliant, repeatable system: when to ask, what to say, and how to increase review volume without review gating.

Tips

How to Reduce Callbacks: A Post-Job Follow-Up System for Service Companies

Callbacks usually come from small issues that weren’t caught early. Here’s a simple post-job follow-up workflow (templates, escalation rules, and tracking) you can implement today.

How HVAC Companies Reduce Callbacks With a 2-Message Follow-Up

Two short messages catch most HVAC issues early: a same-day functional check and a day-two confirmation after the system has had time to run.

HVAC Customer Education Follow-Ups: Reduce Repeat Calls With One Helpful Message

One short educational follow-up after service can eliminate a surprising number of repeat calls: thermostat confusion, filter questions, normal noises, and “is this okay?” worries.

HVAC Follow-Up Templates: Texts and Emails for Repairs, Installs, and Tune-Ups

Copy/paste HVAC follow-up texts and emails for repairs, installs, and tune-ups—designed to prevent callbacks, protect reviews, and drive repeat work.

HVAC Install Follow-Up Checklist: What to Ask After a System Replacement

A practical post-install checklist that catches comfort issues, confusion, and workmanship problems early—before they turn into regret, refunds, or chargebacks.

HVAC Maintenance Reminders: Campaigns That Book More Tune-Ups

A practical reminder playbook for HVAC companies: 30/60/90 cadences tied to filters, seasonal checkups, and memberships—without sounding spammy.

HVAC Review Requests (Done Right): When to Ask and What to Say

HVAC review growth without sketchy tactics: consistent asks, smart timing by job type, and simple scripts that don’t sound needy.

HVAC Service Membership Retention: Follow-Ups That Keep Customers Renewing

Membership retention isn’t “send more promos.” It’s a simple post-service follow-up flow that proves value, resolves friction fast, and makes renewal feel obvious.