Plumbing follow-ups work when they’re short, timely, and practical. Customers don’t want surveys—they want reassurance, clear expectations, and a fast path to help if something leaks, backs up, or fails again. The most effective system is a simple sequence: a same-day ‘we’re done + what to watch for’ note, a next-day check-in (one-tap or yes/no), and a confirmation message after any follow-up work. This article gives copy/paste SMS and email templates for common plumbing scenarios (leaks, clogs, water heaters, installs, emergency calls), along with a “request callback” flow your office can use to triage quickly and schedule confidently. You’ll also see how VisibleFeedback can automate these check-ins, route negative responses to the right person, and track resolution until the customer confirms everything is good—reducing complaints, chargebacks, and bad reviews.
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