Landscaping businesses lose repeat work because seasonal projects end with no structured closeout and no reminders when maintenance is needed again. Customers don’t dislike ongoing service—they just forget, get busy, or assume you’re booked out. The fix is a repeatable loop: a project closeout message with a punch list check-in, a short ‘after weather’ follow-up, then seasonal maintenance reminders tied to real needs (mulch refresh, trimming, fertilization, irrigation checks). After a confirmed good outcome, you ask for one referral in a low-pressure way. This article gives practical cadences and copy/paste SMS/email scripts for common landscaping scenarios, plus a simple workflow to route issues quickly. It also shows how VisibleFeedback can automate check-ins and reminders, route negative responses to the right person, and trigger referral asks only after customers confirm they’re happy—so seasonal revenue turns into ongoing clients.
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