1/10/2026
HVAC
How HVAC Companies Reduce Callbacks With a 2-Message Follow-Up
Two short messages catch most HVAC issues early: a same-day functional check and a day-two confirmation after the system has had time to run.
How HVAC Companies Reduce Callbacks With a 2-Message Follow-Up
Callbacks kill HVAC margin and create bad reviews because they usually start as small problems that weren’t caught fast enough: the system isn’t holding temp, airflow feels weak, a thermostat setting is confusing, a noise shows up at night, or the customer thinks the repair didn’t “really” fix it. A simple 2-message follow-up reduces callbacks by catching those issues early, before they become angry phone calls or public complaints. The workflow is tight: send a same-day functional check-in after the job (1–3 hours post-completion) and a day-two confirmation after the system has run through normal cycles. Use short yes/no or one-tap prompts, route “No” into immediate contact, and log outcomes so patterns show up. This article explains the exact timing, scripts, and handling rules for emergency repairs, standard repairs, and installs. It also shows how VisibleFeedback automates the loop: one-tap capture, instant alerts, and simple status tracking until resolution.
HVAC Review Requests (Done Right): When to Ask and What to Say
A non-gated HVAC review request workflow: consistent asks, best timing by job type, and scripts for SMS/email that grow reviews without sounding shady.