1/10/2026
HVAC
Handling “It’s Still Not Cooling” Complaints: A Fast HVAC Response Playbook
A fast, calm triage workflow for “still not cooling” complaints that reduces callbacks, prevents bad reviews, and keeps conversations private.
Handling “It’s Still Not Cooling” Complaints: A Fast HVAC Response Playbook
“It’s still not cooling” is one of the highest-risk HVAC complaints because it combines urgency, discomfort, and doubt (“did you actually fix it?”). If you respond slowly or defensively, the customer’s next step is often a 1-star review or a public rant. The right response is simple and repeatable: acknowledge fast, triage with a few structured questions, set a concrete plan, and confirm resolution. This article gives a practical playbook: what to say in the first 2 minutes, a triage script that separates perception issues from real failures, escalation thresholds, and follow-up messages that prevent public fights. You’ll also learn how to log outcomes so you reduce repeat complaints over time, and how VisibleFeedback helps you run the workflow consistently with instant alerts and status tracking.
HVAC Service Membership Retention: Follow-Ups That Keep Customers Renewing
A practical HVAC membership retention follow-up flow after tune-ups and installs: satisfaction checks, confirmation messages, value reinforcement, and pre-renewal outreach that drives renewals.