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Private Feedback. Public Praise.

Give unhappy customers a safe space to vent, so they don't blast you online. Identify happy customers and guide them to leave 5-star reviews.

Let upset customers vent privately, and guide happy ones to leave 5-star reviews.

This 30-second demo could save your reputation
Business dashboard showing private feedback and 5-star reviews
Mobile business dashboard showing private feedback and 5-star reviews
Form to leave private review of a business
Your problem

The Review Trap

Online reviews can make or break your business. But it's a gamble. Most happy customers stay silent. Meanwhile, angry ones vent on Google or Yelp. You want more positive reviews, but pushing too hard often backfires.

Angry voices go public. Happy ones stay quiet. Push too hard for reviews, and it can backfire. It feels like a double-edged sword.

Frustrated owner
Our solution

A Private Channel for Feedback

Give customers an easy, private way to share issues before they go public. Our system catches bad experiences early so you can fix them fast. It also filters out your biggest fans and nudges them to review you online. The result? Fewer bad reviews, more 5 stars.

Give users a way to share issues before they go public, giving you time to fix things and them space to vent. Happy users? We guide them to the review platform of your choice.

Customer using VisibleFeedback to leave private review on phone

1. Scan the QR code

Place your custom QR code on receipts, tables, signs, or your website. Customers scan with their phone; no app needed.

2. Leave private feedback

Customers privately fill out your form in seconds. Happy customers are gently nudged to give a public review.

3. Take action instantly

Urgent complaints alert you right away. Track all responses in your dashboard and fix issues fast.

Real results. Real protection.

Here's what our customers are seeing after using VisibleFeedback (updated 5/1/2025)

137

Businesses Protected

6,620

Reviews Collected

2,820

Bad Reviews Intercepted

980

5-Star Reviews Posted

Businesses like yours are getting more 5-star reviews. What are you waiting for?

Everything You Need to Protect Your Reputation

Capture partial feedback

See partial entries even if the customer doesn't hit “submit”, and follow up if needed.

Instant alerts for issues

Get notified when urgent feedback comes in, respond before it becomes a public review.

Use any review platform

Automatically send satisfied users to Google, Yelp, Facebook, or any review platform you choose.

Flexible sharing options

Place feedback prompts anywhere: on receipts, signage, emails or your website.

Make it yours with branding

PRO

Make the experience yours with personalized logos, colors, and form questions.

Weekly reports + insights

Stay in the loop with automated reports showing feedback trends and impact.

No Contracts, Simple Pricing

You get 10 days to try everything. We'll ask for a card to keep your data saved and make sure you don't lose progress. Just one happy customer pays for it.

Try it free for 10 days. Card required to save your data. One bad review avoided pays for it.

Monthly
Annually
VisibleFeedback Icon

Essentials

The basics for every business

$29$25
/month per location paid annually

Essential Key Features

  • Unlimited feedback
  • Email alerts and weekly reports
  • Standard feedback form
  • 24 hour email support
VisibleFeedback Icon

Pro

Built for reputation first businesses

$49$40
/month per location paid annually

Pro Key Features

  • Essentials features +
  • SMS alerts
  • Custom feedback forms
  • Custom branding
  • 3 hour priority support
  • Daily, weekly and monthly reports
  • Unlimited users
🚀 Coming in August