The Follow Up Gap
After a job is done, most clients disappear until something goes wrong. The happy ones don’t always leave reviews or refer friends. The frustrated ones tell Google. Meanwhile, without a simple follow up process, small issues turn into callbacks, refunds, and lost repeat work. You're trying to protect your reputation and keep clients coming back, but staying on top of it manually never scales.
After a job, most clients disappear until something goes wrong. Happy customers don’t always leave reviews or refer friends, and frustrated ones go public. Without a simple follow up process, small issues turn into callbacks, refunds, and lost repeat work.